Effective Date: May 21, 2026

Website:
ELR Restoration Privacy Policy

ELR Restoration, Inc. (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and security of the personal information of our customers, website visitors, and individuals who interact with our services. This Privacy Policy is intended to comply with applicable Florida and federal laws governing consumer privacy, electronic communications, and data protection.

By using our website, submitting information through online forms, social media advertisements, text messaging, email, phone calls, or using our services, you consent to the practices described in this Privacy Policy.

 

Information We Collect

Personal Information

We may collect the following information:

• Full name

• Phone number

• Email address

• Property address

• Mailing address

• Insurance claim information

• Photos, videos, and documents related to property damage

• Payment and financing information when applicable

Automatically Collected Information

When you visit our website or advertisements, we may automatically collect:

• IP address

• Browser type

• Device information

• Website usage activity

• Cookies and tracking technologies

• Advertising interaction data

 

How We Use Information

We may use collected information to:

• Schedule inspections and appointments

• Provide roofing, restoration, mitigation, mold remediation, HVAC, and reconstruction services

• Prepare estimates, invoices, and project documentation

• Communicate regarding projects, scheduling, billing, and customer support

• Assist with insurance-related documentation and communications authorized by the customer

• Process financing requests when initiated by the customer

• Improve our website, advertising, and customer experience

• Comply with legal obligations under Florida and federal law

 

Florida Consumer Privacy Rights

In accordance with applicable Florida law, including portions of the Florida Digital Bill of Rights where applicable, Florida residents may have rights regarding their personal information, including:

• Requesting access to certain personal information collected

• Requesting correction of inaccurate information

• Requesting deletion of personal information where legally permitted

• Opting out of certain marketing communications

Requests may be submitted using the contact information listed below. Certain records may be retained as required by insurance regulations, contractual obligations, tax requirements, or Florida law.

 

Telephone, SMS, & Electronic Communication Consent

By submitting your phone number or contact information through our website, social media advertisements, lead forms, phone calls, emails, or other communication channels, you expressly consent to receive:

• Telephone calls

• SMS/text messages

• Emails

from ELR Restoration, Inc. regarding:

• Appointment scheduling

• Project updates

• Customer support

• Billing notifications

• Service reminders

• Marketing and promotional communications

Communications may be sent using automated technology where permitted by law.

Message and data rates may apply.
Consent is not a condition of purchase.

You may opt out at any time by:

• Replying STOP to SMS messages

• Following unsubscribe instructions in emails

• Contacting our office directly

ELR Restoration, Inc. complies with the federal Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and applicable Florida telemarketing laws.

We do not sell or share mobile phone information with third parties for their independent marketing purposes.

 

Sharing of Information

We may disclose information:

• To insurance carriers, adjusters, consultants, or attorneys when authorized by the customer

• To subcontractors, vendors, suppliers, and technicians performing services related to the project

• To CRM, payment processing, financing, scheduling, and communication platforms used in normal business operations

• When required by law, subpoena, court order, or governmental authority

• To protect the legal rights, safety, or property of ELR Restoration, Inc.

We do not sell personal information to third-party data brokers.

 

Cookies & Tracking Technologies

Our website and advertisements may use cookies, pixels, analytics tools, and tracking technologies, including those provided by third-party platforms such as:

• Meta/Facebook

• Google

• Analytics providers

• CRM and advertising platforms

These technologies help improve advertising performance, website functionality, analytics, and customer experience.

You may disable cookies through your browser settings.

 

Data Retention & Security

We implement commercially reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, misuse, alteration, or disclosure.

While we strive to protect information, no system or electronic transmission can be guaranteed to be completely secure.

Information may be retained as reasonably necessary for:

• Business operations

• Insurance documentation

• Tax and accounting compliance

• Legal obligations

• Dispute resolution

 

Third-Party Websites

Our website or communications may contain links to third-party websites or services. ELR Restoration, Inc. is not responsible for the privacy practices, policies, or content of third-party websites.

 

Children’s Privacy

Our services are not directed toward children under 13 years of age, and we do not knowingly collect personal information from children.

 

Changes to This Privacy Policy

ELR Restoration, Inc. reserves the right to modify or update this Privacy Policy at any time. Any updates will be posted on this page with a revised effective date.

 

Contact Information

ELR Restoration, Inc.

Orlando, Florida

Phone: (407) 305-5232
Email: myelrrestoration@gmail.com
Website: ELR Restoration Website

If you have questions regarding this Privacy Policy or your personal information, please contact us directly.