Terms and conditions

1. Acceptance

By using this website you accept these terms. If you do not agree, please do not use it. A specific job is governed by the estimate and service agreement signed separately; in case of conflict, that agreement prevails.

2. Website information

The content of this site is informational and general in nature. It does not replace an on-site inspection and does not constitute technical, legal or insurance advice for your specific situation. We work to keep it current, but we do not guarantee it is error-free.

3. Inspection and estimate

The initial inspection is free and carries no obligation within our usual service area. Work is performed only after a written estimate is accepted by the customer. Pricing may be adjusted if, once the structure is opened, damage appears that was not visible during the inspection; in that case we notify you before continuing.

4. Emergency services

Emergency mitigation work — water extraction, tarping, securing the property — is intended to stop the damage from spreading and may begin with verbal or written authorization from the property owner. Mitigation does not guarantee that all resulting damage will be avoided.

5. Coordination with your insurance company

We document the damage and communicate the technical scope of work to your insurance company and its adjuster in order to facilitate the process. We are not public adjusters or attorneys, and we do not provide insurance or legal advice. We do not represent the insured before the carrier and we do not negotiate policy coverage. Decisions on coverage and payment rest exclusively with your insurance company. The customer remains responsible for payment of the contracted work, regardless of what the carrier covers.

6. Customer responsibilities

• Provide safe access to the property during the work.
• Disclose any known conditions: hazardous materials, concealed utilities or pre-existing damage.
• Remove or protect valuables and irreplaceable documents.
• Keep necessary electrical and water service active.

7. Payment

Payment terms are detailed in the accepted estimate. Past-due balances may accrue the interest and collection amounts permitted under Florida law.

8. Warranty

We warrant our workmanship for the following terms, counted from the completion date of the work:

• Roofing work: 20 years.
• Interior repairs: 1 year.

Materials are additionally covered by their manufacturer's warranty, which is handed over with the job. The term that applies to each project is stated in writing in the service agreement before work begins.

This warranty does not cover new damage. Any later damage arising from a separate event — a new storm, a leak from another source — or from lack of maintenance or work performed by others falls outside it. Those are handled as a separate loss.

9. Limitation of liability

To the extent permitted by law, our total liability arising from a job is limited to the amount paid for that job. We are not liable for indirect, incidental or consequential damages, or for lost profits.

10. Licenses

We operate under State of Florida licenses whose numbers are published on this site and can be verified with the Department of Business and Professional Regulation (DBPR).

11. Intellectual property

The content, images and branding on this site belong to ELR Restoration, Inc. and may not be reproduced without written authorization.

12. Governing law

These terms are governed by the laws of the State of Florida. Any dispute will be submitted to the courts of competent jurisdiction in Orange County, Florida.

13. Contact

ELR Restoration, Inc. · Orlando, FL · (407) 305-5232 · info@myelrrestoration.com